Monitor Net's 24-7 Call & Dispatch Centre is the central controlling point in receiving emergency and other signals from our client's premise. Upon receiving an emergency signal, the control and management are crucial to enable a fast and effective onsite response.
With this said, Monitor Net established a high operator versus client ratio, meaning that an operator is in readiness to assist in emergencies. Further to the available assistance, our operators are highly skilled call & dispatch operators, with training facets that includes;
- Telephonic observation techniques,
- Comforting & Reassurance techniques,
- The "Manage & Control" of various emergency situations,
- Highly effective procedures,
- To name but a few...
Imagine the value of a calm reassuring voice
that effectively assists you during an emergency!
To ensure our effective 24-7 operational heartbeat, our call & dispatch centre is equipped with the latest proven technology with the reassurance of a complete "A-Z" backup system (hardware and software) that enables the centre to be constantly operational even in events such as power failures, lightning strikes, general equipment/software failures, etc.
With Monitor Net being a specialist in 24-hour monitoring of security systems, our monitoring service has the further ability to differentiate between various signal types. This process automatically generates faster and more accurate responses, naturally the response type to burglary greatly differs to that of a fire or medical emergency.
SAIDSA (South African Intruder Detection Service Association)
approved ALARM CONTROL ROOM